Customer & Community Manager
Posted on Jan 22, 2019 by Anonymous
Within this role, you will be responsible for managing and investigating all ombudsman enquiries for the branch and will support local bids and tenders for new work.
You will develop the yearly social value plan around the strategic vision of the client and will be the contact for the branch/business area with regard to all Social Value & PR activities, organising and promoting contact with Client and tenant groups in line with the client's vision.
You will proactively build relationships with the client, work with the Branch Manager, and other key members of staff to develop relationships with tenant and client groups and will deliver customer care policies and procedures throughout the branch, ensuring general compliance.
In addition, you will be responsible for gathering all good news for relevant PR initiatives and communicating to Group Customer Success team and will successfully deliver customer performance in line with agreed KPI's.
In order to be successful in this role, you will have considerable experience of working as a line manager within a customer service environment coupled with experience of working with clients and customers to understand their needs and perceptions within the social housing industry.
With experience of handling complex complaints and elected members enquiries, you will also have experience of successfully managing projects as well as knowledge of developing and delivering service improvements.
In addition, you will be familiar with managing complex situations and will have experience of partnership/alliance/collaborative working and will be able to handle multiple tasks in a high volume, rapidly changing environment.
Candidates for this role must hold a full valid UK driving licence
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