Customer & Community Manager

Posted on Jan 22, 2019 by Anonymous

Milton Keynes, Buckinghamshire United Kingdom
Call Center & Customer Service
Immediate Start
£28k - £30k Annual
Full-Time
Are you a strong communicator? Do you have a desire to provide fantastic customer service? We currently have an opportunity for a Customer & Community Manager to join our team based in Milton Keynes.

Within this role, you will be responsible for managing and investigating all ombudsman enquiries for the branch and will support local bids and tenders for new work.

You will develop the yearly social value plan around the strategic vision of the client and will be the contact for the branch/business area with regard to all Social Value & PR activities, organising and promoting contact with Client and tenant groups in line with the client's vision.

You will proactively build relationships with the client, work with the Branch Manager, and other key members of staff to develop relationships with tenant and client groups and will deliver customer care policies and procedures throughout the branch, ensuring general compliance.

In addition, you will be responsible for gathering all good news for relevant PR initiatives and communicating to Group Customer Success team and will successfully deliver customer performance in line with agreed KPI's.

In order to be successful in this role, you will have considerable experience of working as a line manager within a customer service environment coupled with experience of working with clients and customers to understand their needs and perceptions within the social housing industry.

With experience of handling complex complaints and elected members enquiries, you will also have experience of successfully managing projects as well as knowledge of developing and delivering service improvements.

In addition, you will be familiar with managing complex situations and will have experience of partnership/alliance/collaborative working and will be able to handle multiple tasks in a high volume, rapidly changing environment.

Candidates for this role must hold a full valid UK driving licence

At Mears we want to take care of our employees, that's why we have a benefits site called Mears Rewards exclusively for all our employees. This site has hundreds of savings at popular retailers as well as an important Employee Assistant Programme, to take care of your wellbeing. You could save up to £1,000 a year with the variety of offers we have at Mears Rewards, from Tesco to Thomas Cook there really is a saving for everyone that can make your money go further.

If this job appeals to you, we would love to hear from you! Follow the link below to complete your application towards building a better future for yourself and a better life for our local community

Reference: 619616826

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