Customer Service Advisor - WELSH SPEAKING

Posted on Jan 20, 2019 by Anonymous

Newport, Gwent United Kingdom
Call Center & Customer Service
Immediate Start
£18k - £18k Annual


Interaction Recruitment are currently working on behalf of a dynamic and exciting well-established business and recognisable named business based in Newport. Our client is based just outside of the city centre in a modern and well-equipped contact centre.

Due to the growth of an existing client they are constantly on the lookout for top customer service agents to deliver the best possible customer care, working on an inbound customer care campaign.

Various shifts patterns are required to fit in with the demands of the business so successful candidates will be expected to remain flexible to work shifts for the following hours:

Fully Flexible between 8am -10pm Monday -Sunday

***£18,000 Basic salary with £23,000 OTE***

As a Customer Advisor your main responsibilities will include:

-Responsible for achieving agreed KPIs
-Delivering great service to customers and effectively advising them were necessary.
-Determination and resilience are key factors
-An upbeat friendly approach to speaking to customers is essential
The successful Customer Service Agent should possess the following skills and experience:
-Effective listening skills
-Adept at multi-tasking while listening to calls
-A focused and keen attitude to work and colleagues
-Excellent communication skills
-Driven with a desire to meet and exceed targets
-PC literate
-Passionate and eager for a new challenge

In return, you will be provided with all the support and tools you will need to be successful. On top of this there is also an attractive benefits package in place on successful completion of your three-month probationary period that includes:

-23 days paid holiday per annum, increasing with length of service
-On site Canteen
-Exclusive discounts from leading retailers
-Free hot drinks and Wi-Fi on site
-Realistic career progression opportunities

If this sounds like the kind of role you would thrive in and you are an outgoing, passionate, customer service focused individual then this is your opportunity to get your foot in the door of a world leading company who can help you to fulfil your career goals-

Apply now!


Reference: 619616818

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