CUSTOMER SERVICE COORDINATOR X 3

Posted on Jan 17, 2019 by Anonymous

Maidenhead, Berkshire United Kingdom
Call Center & Customer Service
Immediate Start
Annual Salary
Contract/Project
Our client, a pharmaceutical company, are looking for four customer service agents to liaise with patients and manage incoming phone calls.

Core hours 8 - 4.30 or 9 - 5.30 or 10 - 6.30
Responsibilities:
- On-going patient liaison, achieving a minimum of 350 outgoing contacts per week.
- Answer incoming calls and tracking appropriate action.
- Placing orders for feed, plastics and ancillaries as required.
- Agreeing delivery dates with patients.
- Updating patient records, both paper and systems as required
- Taking action with GP's, pharmacists, patients and carers to ensure prescriptions are received on time.
- Processing chemist orders.
- Assisting patients and carers with any queries.
- Creating and processing correspondence to patients, GP's and dietician's as required.
- OCAISIONAL Participation in overnight, weekend and evening on call at frequency of a minimum coverage of 3 weekends per year and 30 evenings per calendar year (variable depending on the need of the business)

Experience:
- Excellent customer service skills.
- Knowledge of administration processes.
- Good telephone manner.
- Competent use of computers (lotus notes, word and excel).
- Attention to detail.
- Highly developed interpersonal and organisation skills.
- Speed and accuracy.

Free Parking

Free Gym

Subsidised Canteen

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://(url removed)/candidate-privacy

Reference: 619616800

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