Housing Support and Advice Officer STOC76024
Posted on Jan 24, 2019 by Anonymous
We are a values driven organisation committed to achieving our mission of 'One team, transforming lives', but we're also entrepreneurial, maximising the value of our money and resources.
Based at our Head Office at Cornerstone, the Housing Support and Advice Officer will ensure that our customers receive an excellent housing service at the first point of contact with Stockport Homes. This is a 2 year fixed term contract.
Providing comprehensive advice to those in housing need which includes providing practical support to a range of applicants, including those who may have difficulty engaging in the Choice Based Lettings scheme, you will assess applications and carry out quality checks in particular those that are highly pointed or suspected of fraud in line with policies and procedures.
Contacting and interviewing customers who may be vulnerable and providing advice and support on all options open to them through the re-housing process, you will carry out personal interviews with customers at the main office, over the telephone or at their current accommodation and deal with enquiries and correspondence concerning the Homechoice Service.
You must also asses and input applications accurately and be able to explain the rehousing process to customers in a clear, concise manner; referring to legal processes under the guidance of the Housing Options Officers where required and progressing rehousing for customers at risk of becoming homeless.
With a demonstrable ability and passion for delivering a high-quality service to customers, candidates must be able to adapt to new ideas and contribute to the development of services and be willing to develop their knowledge of housing and homelessness issues. Able to work well under pressure with an exemplary, positive attitude, you must be able to think laterally and be creative to solve problems whilst communicating effectively both verbally and in writing.
Closing date: Sunday 27th January 2019
Interview Date: 6th February 2019
The post offers attractive conditions of service and a range of employee benefits including a commitment to personal development, work life balance and a genuine commitment to embrace diversity for employees and customers.
Stockport Homes is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email