ServiceNow SME

Posted on Sep 21, 2022 by Talent Smart Limited

Eastleigh, Hampshire, United Kingdom
IT
3 Oct 2022
£600 - £600 Daily
Contract/Project

ServiceNow Configuration SME

For this position the Configuration Management Specialist- ServiceNow will be responsible for assisting customers in preparation for onboarding into a new ServiceNow environment. This will involve working with the client to prepare their Service Models, populating CMDBs with CI's so they are ready for onboarding

As the ServiceNow SME, you will own the Configuration Management processes and will be a champion for the benefits of high-quality data in support of high-quality, cost-effective service and operations management. The role will provide support during the implementation of a Service Management solution, and ultimately manage the life cycle of Technology assets within an ITSM Configuration Management database.

With a strong focus on solution strategy, business change, business value, and technology operations, you will work with a variety of local and global colleagues to deliver an effective governance framework to provide the end-to-end delivery of asset and configuration management services. You will develop a framework for asset and configuration management and use it to directly manage a series of assets throughout their life cycle, you will ensure all other asset and configuration owners work in a consistent manner, and you will promote the use of your framework and data to enable accurate value-focused business outcomes.

Knowledge/Experience Required:

  • Excellent, hands-on experience of ServiceNow ITOM Discovery and ITSM modules
  • Previous experience in developing a Configuration Management framework and support policies/procedures
  • Good commercial awareness, able to drive value from all investments
  • Experienced managing large scale enterprise licence agreements, including procurement and tracking consumption vs entitlement
  • Self-motivated, self-starter, with experience in owning and improving ITSM processes and workflows
  • Excellent communication skills
  • Effective collaborator
  • The ability to focus and prioritise in a high-pressure environment
  • Analytical with a high degree of attention to detail
  • Excellent relationship management and influence skills
  • Excellent communication skills across a variety of mediums, to all levels of the business

Qualifications - desirable:

  • ServiceNow Fundamentals
  • ServiceNow ITSM fundamentals
  • ServiceNow Configuration Management Database Fundamentals (CMDBF)
  • ServiceNow Discovery Fundamentals
  • ServiceNow Service Mapping Fundamentals/implementation
  • ServiceNow CSDM fundamentals
  • ServiceNow Event Management fundamentals

Reference: 1735669568

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