Operations Administrator

Posted on Jan 16, 2019 by We Are SSG

Fetcham, Surrey United Kingdom
Admin & Secretarial
Immediate Start
£23k - £23k Annual
Full-Time

This is a temp to perm role, Monday to Friday

Team based, fun, friendly and busy, 5 in team

Providing support the London Service Office, working closely with Operations Supervisors and their Field Technicians to assist in the day-to-day running of the operations in London and surrounding areas from the Leatherhead service office. Work within a small service team to deliver best service to our contract clients, providing support with customer queries and reporting as needed. Ensure all associated tasks are processed in a timely and accurate manner, co-ordinate labour and assist in monthly invoicing

Responsibilities:

  • Provide day to day support to customers and to operations supervisors through the use of telephone and email
  • Input new orders for repairs and maintain existing order within AS400 system accurately
  • Co-ordinate the management of labour within your assigned region to ensure schedules are accurate and reflect order commitments
  • Coordinate timesheets, jobsheets, inspection records and other operational documents, maintaining overtime / standby spreadsheets for payroll and local administration filing.
  • Raising purchase orders both internal and external, gaining approvals for purchase orders within the guidelines and maintaining file records to satisfy audit requirements
  • Prepare invoicing for all completed jobs according to the monthly work in progress report working with Service Manager to ensure targets are met
  • Support the engineers and management with administrative control tasks, issuing documentation and maintaining effective file and retrieval systems currently in place
  • Assist Administration Manager and service team with administrative tasks as required
  • Build and maintain strong interdepartmental relationships to develop a suitable understanding of the systems and processes, to support operational team and other areas of the business
  • Ensure adherence to all Company Policies and Procedures.
  • Be fully conversant and compliant with all Environmental Health and Safety procedures.
  • Complete quarterly ethics module as advised by Ethics & Compliance Officer (ECO)

PERSON SPECIFICATION

Qualifications/ Experience/Knowledge:

Essential

The role requires a strong administrative background and the ability to multi-task and communicate at all levels. The ideal candidate will be logical, methodical and conscientious. They should possess;

  • Customer focus with an understanding of customer requirements and customer care
  • Excellent interpersonal & communication skills
  • Excellent Organisational skills while under pressure and within tight timescales (to include time management, the ability to multi-task, prioritize, efficiency and accurate attention to detail)
  • Ability to work on own initiative, prioritizing workload individually and as a team
  • Assertive, resourceful and pro-active when problem solving
  • Tact and diplomacy, working within a national company
  • Computer literacy, particularly proficient in Excel and across Microsoft Office
  • Previous experience in an administration based role
  • Good level accurate typing skills, numeracy and literacy

Desirable

Experience of using AS400 would be idea, but training will be provided on our systems

Experience of work scheduling within a service based role

Good geographical knowledge of the UK

Personal Qualities and Behaviors:

Good communication skills

Team player

Good telephone manner

Customer focused

Self-motivated

Ability to meet deadlines

Ability to thrive under pressure

Reference: 619590820

Similar Jobs

Operations Administrator

Fetcham, Surrey United Kingdom

Faith Recruitment

Operations Administrator

Fetcham, Surrey United Kingdom

Reed Business Support

Administrator

Fetcham, Surrey United Kingdom

Optima Recruitment

Mortgage Operations Manager

Fetcham, Surrey United Kingdom

Stellar Select Limited