Customer Service Administrator
Posted on Jan 18, 2019 by Liaison
Liaison saves the public sector real money in the key areas of finance and workforce management. We're passionate about what we do because we help lots of organisations to improve the way they spend their money - notably the NHS. Founded 30 years ago, we've come a long way since then. Today the company boasts a workforce of more than 250 people with a headquarters located in the historic city of Worcester, along with many remote workers across the length and breadth of the UK.
From Worcester we support our clients, where they lean on us for a variety of services. Liaison both monitor the clients' spending, as well as support the payroll and engagement of people services. Having grown considerably over the last three years we are keen to acquire the best talent who will be able to support our journey of growth and diversification.
The team itself is incredibly hard-working, yet relaxed and approachable, where they are based in a large open plan office. They are sociable and have been known to organise 'Come Dine With Me' evenings, Book Clubs and socialise outside of work.
This administration/customer service role has come about through recent internal movement and promotion. This position is at the heart of our Workforce Management division, facilitating their processes by dealing with any queries which arise from all stakeholders, essentially ensuring that everything is running smoothly.
You will be responsible for answering telephone and email queries, actioning where necessary. This team is the point of contact for a large portion of Workforce Management, therefore the volume of work will be particularly high. You will be expected to manage your workload around the telephone calls which come in throughout the working day.
Administrative duties include validating documents, reviewing and amending contracts and making changes to the system. You may also be expected to produce reports. If you would like more responsibility as time passes the environment is supportive and this dedication will be welcomed.
We are not looking for depth of experience, but rather the right attitude and behaviours to succeed in the role. You must be able to deal with shifting priorities throughout your day, all the while being proactive and improving processes where necessary. You must be comfortable and confident on IT systems and have a good attention to detail. No experience is needed in the systems we use, however IT proficiency is a must.
Office experience is desirable, however we will consider a variety of backgrounds if you can demonstrate good communication skills and the ability to efficiently organise your time. You must also hold a minimum of 5 GCSEs (or equivalent) A-C including Maths and English.
Benefits of working for Liaison:
Above all, the position will give you a high level of autonomy and ability to diversify and strengthen critical skills.
Liaison believes that working life should be a happy and healthy one.
We offer all staff a wide variety of company benefits as well as the opportunity to get involved in a range of company organised events; from regular physical challenges all the way to bi-annual staff away days and social events - plus others too.
Our wide range of staff benefits aim to have an impact on both home and working life for all staff, while at Liaison.
If you are interested in working for us please apply today.
Pertemps Worcester Commercial