This Job Vacancy has Expired!

Team Leader

Posted on Jan 17, 2019 by Portico

City, London United Kingdom
Admin & Secretarial
Immediate Start
£28.5k - £28.5k Annual
Full-Time

Portico is one of the leading Front of House Service providers in the UK, with 5* customer service at the heart of all that we do. Our ethos is to develop and consistently deliver a positive client experience, which leaves a lasting impression.

Do you have a passion for leading a team to deliver impeccable service? Do you confidently create rapport with your guests and colleagues? Do you aspire to be brilliant in everything you do?

If so, we are looking for a strong and passionate leader to oversee the running of our Portico services within an iconic building. You will be expected to implement and manage Portico policy, procedure and standards, based in a tourist attraction environment. The role consists of managing and motivating a team of 5, overseeing welcome and helpdesk service, client meet and greet and events. You will be expected to build relationships with those in the all service lines and take full ownership for the service levels.

Applicants must be able to demonstrate experience of understanding the difference, and leading the delivery of outstanding 5-star service within a corporate and public space environment. Strong communication and organisational skills are essential. Experience of motivating and leading a team to achieve results through change is also desired, and you will be expected to demonstrate understanding of this during interview.

Working in a team of 7 including 2 Team Leaders, working 40 hours (on a shift basis to cover a 7 day operation including Bank Holiday, of Monday-Friday 09:00-18:00 and Saturday/Sunday 10:00-21:00)

Please send us your CV and covering letter for a chance to hear more about a career with Portico!

We look forward to hearing from you.

Reference: 619589189

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