Local Services Officer
Posted on Jan 18, 2019 by BRITISH EPILEPSY ASSOCIATION - EPILEPSY ACTION T/A
Local Services Officer (awareness training)
The Local Services Officer will provide administrative support to the local services work of Epilepsy Action in particular the epilepsy awareness training scheme.
£11,185 annual salary for 15 hours a week with a flextime scheme.
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Local Services Officer (awareness training) part time
Job title:Local Services Officer (awareness training) part time
Job location:New Anstey House, Gate Way Drive, Yeadon, Leeds, LS19 7XY
Responsible to:National Manager for Local Services
Hours of work:15 hours per week within normal office hours
8.00am - 6.00pm
The post will require occasional evening and weekend work for which time off in lieu is usually given
Holiday entitlement:28 days a year (3 fixed at period between Christmas and New Year) pro rata
Optional contributory pension plan
2 x salary death in service benefit
Other terms & conditions:These are set out in Epilepsy Action's Terms & Conditions of employment
Salary (2019):£25,725 pro rata = £11,185
Purpose of jo
The Local Services Officer (awareness training) will in conjunction with another local services officer, administer and support the awareness training scheme which offers epilepsy awareness training via accredited volunteers. In addition will assist in the support of the other services provided by the department and administered by the Local Services Officers.
Scope of activities
The Local Services Department works to raise awareness of epilepsy and support people with epilepsy where they live. This is done in a number of different ways:
* By providing face to face epilepsy awareness training via accredited volunteer trainers.
* By providing information to people with epilepsy and the general public.
* By providing local face to face support to people affected by epilepsy through volunteer led local branches and groups
* By running events such as workshops, seminars and family event days.
The National Manager for Local Services works at Epilepsy Action head office and is responsible for the day-to-day running of the department's work. Also at head office are the National Coordinator for Volunteers, one full time and two part-time Local Services Officers.
There are six Local Services Managers (LSMs); one in Wales (supported by an additional bilingual development officer), one in Northern Ireland, and the rest in England. The LSMs are home based and represent Epilepsy Action locally, and support and develop the organisation's work in their area.
Principal duties and responsibilities
These include the following:
1)To provide administrative support for local services in particular the awareness training scheme by
a.Responding to and following up on new enquiries about training
b.Matching those requiring training with most appropriate volunteer trainer
c.Making up and sending out information packs and evaluation forms to trainer.
d.Inputting evaluation dataand creating reports for distribution
e.Creating and sending certificates for attendees
f.Supporting the recording of data and production of reports about the scheme's use
g.Supporting the recruitment of new volunteers and scheme development
h.Acting as a second point of contact in relation to the branches/groups/volunteers and LSMs, dealing with urgent matters quickly and effectively, with due account being taken of existing demands
i.Providing a seamless service to the regions by working closely and effectively with the other local services officers
j.Supporting the administration of the local services programme of events in conjunction with the LSMs, including mailing of documentation, controlling bookings, recording delegates/speakers and preparing registration and other event materials
a.Act as an ambassador for Epilepsy Action by representing the association at external events as necessary
b.Consistently uphold the standards of the organisation by both word and example
c.Ensure all work meets the association's quality standards
d.Ensure all aspects of work comply with health and safety, equal opportunities and other legislation and established Epilepsy Action procedures
e.Ensure all work is accessible and that the charity's commitment to diversity and equal opportunities is planned into all work in a relevant and effective manner
f.Any other duties reasonably required which may from time to time fall within the scope and responsibility of the post
3)Epilepsy knowledge and advice and information provision Level A (see Policies and Procedures for more detail)
a.Expected to have or gain a basic understanding of epilepsy.
b.If approached by anyone requiring advice or information about the condition the post holder should not provide advice or information but they should signpost that person to the association's Advice and Information Services.
a.Expected to have or gain an in depth understanding of the association's services and strategic aims.
Experience and Qualifications
1)Minimum of 12 months experience working in a similar role
2)Educated to at least A level or equivalent standard
3)Experience of working as part of a team and without close supervision
4)Demonstrable experience in dealing with people at all levels and from all walks of life
5)Experience and understanding of working with volunteers
Skills and Abilities
6)Excellent administration and organisation skills
7)Excellent written and verbal communication
8)Computer literate and proficient with Microsoft Office, Outlook or similar software
9)Ability to manage a heavy workload and prioritise work effectively
10)Excellent interpersonal skills
11)A demonstrable understanding of and a commitment to Equality including the needs of different social, cultural and disability groups.
12)Able to work occasional evenings and weekends as required, the job will entail occasional travelling all over the UK and working some unsociable hours
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum requirements for the vacancy. Please ensure that you demonstrate how you meet the essential criteria in the supporting information section