Thon Hotels is part of the Norwegian hotel chain Olav Thon Group that carries the name of its founder Mr. Olav Thon. We have hotels in Norway, Brussels, and Rotterdam. In Brussels, Thon Hotels is one of the largest hotel chains with almost 1500 hotel rooms and 44 meeting rooms in 5 hotels as well as 3 residences of full furnished apartments. We wish that all our employees are engaged, professional and service minded. Thon Hotel EU is a green building and provides all newest technology in a colourful atmosphere and a modern style. Modern and eco-friendly hotel located in the EU-quarter, close to the historical centre of Brussels, Thon Hotel EU offers a casual and environmentally friendly approach to reach the professional service level required to satisfy our guests. We seek a colleague who likes to think independently, dare to ask questions and take his own initiative. You are engaged and personal in your meeting with guests and colleagues. Your primary task, together with the reception team, is to create a consistently good atmosphere and service to our hotel guests. Responsibilities / Tasks: Provide assistance to our guests where needed Report (technical) problems Communicate with the different shifts and departments Run all Night Audit reports and report to the Front Office Manager Creating a positive working atmosphere. Dealing with customer complaints quickly, confidently, effectively, appropriately and using existing communication tools to keep informed the necessary colleagues. You are flexible and initiative-oriented and thrive in a hectic working environment. Experience in the service industry is a must, preferably in the Front Office department. Good communication skills, both written and oral in English/French/Dutch Knowledge of OPERA In addition, you can identify you with our 3 basic values: 1) Passionately committed, 2) Professional hospitality and 3) The power to please. An exciting and challenging position, in a nice and dynamic working environment. We offer a position in one of Brussels' leading hotel chains, with good career opportunities. You benefit from a go... Originele vacature is te vinden op StepStone.be - Maak nu een Jobagent aan op StepStone en vind je droombaan! Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be!
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