Posted on Sep 20, 2022 by J & C Associates Ltd
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who require a Desktop Engineer for one of their Public sector Clients based in UK.
Role:- Desktop Engineer
Duration: Six Months
Location:- Worthing,UK(Fully Onsite)
Provide technical support to our customers and projects in relation to APS Services on the.* Account.
The role will be a technical Support Engineer within Account Production Services (APS) working on the.* Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, MacOS and O365 whilst developing knowledge to support non-standard applications.
Once training has been completed and you have developed with the role, you may be asked to travel to another site to assist with supporting activities. Expenses will be provided.
Provide Desktop Support within.
Fault identification and resolution of incidents/requests within contracted SLA targets
Mobile solution support (Mobile Phones and Laptops)
Software and hardware installation
Building Laptops & MacBooks
Assisting with Stores tasks when required
Creating and maintaining support documentation
When trained you will be expected to work on the Virtual Tech Table assisting end users with technical issues
Windows 10 and MacOS
Microsoft Office 2016 O365
Hardware - Desktops, Laptops and Printers
Cisco AnyConnect VPN, SCCM, Active Directory,
Various software products, applications, and services
WiFi Access Points and basic networking principles
Meeting room technology - Touchscreen TVs, OWL meeting room devices and Crestron Sound bars
Technical Skills Required:
Knowledge of Windows 10
Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive
Knowledge of Apple devices (MacBooks, iPads and MacOS)
Hardware Familiarity (Desktop, Laptop, Printers)
Knowledge of ServiceNow Management tools
Knowledge of Mobility Solutions
Previous experience in PC Hardware/Software support
Understanding of basic networking principles
Good Communication skills (verbal and written)
Be able to work using our 7 shared values with peers, customers and clients (Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty and Fun)
Able to perform under pressure and meet tight deadlines
Analytical and methodical approach to problem solving
Must be self-driven and have the ability to use initiative and tenacity to resolve issues
Able to work with minimum supervision
Team player who can work with other teams to provide a service to the client with an agreed SLA