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Deskside Technician

Lorien

Posted on Sep 20, 2022 by Lorien

Oxfordshire, United Kingdom
IT
Immediate Start
Daily Salary
Contract/Project

Deskside Technician

6 month contract

Oxfordshire

£200 per day, inside IR35

This position is a deskside position that will require an individual to solve customer support issues by visiting the customer's location and may involve supporting multiple facilities. The team consists of Technicians that visit customer's machines to solve support related problems or resolve issues remotely. This team interfaces with the Service Desk and other support teams to achieve the deliverables supporting the ITSD contract.

Responsibilities
ITSMS Tool Set (Ticket Management Software)
Correctly track incidents and calls timely and accurately
Respond to computer related service and trouble calls
Ability to resolve Windows 10 Operating System Errors
Proficient in Microsoft Office 2016/2019/Office365 Suite
Proficient in collaboration Tools Teams/Skype/Zoom
Basic Knowledge of Microsoft Active Directory, Microsoft Group Policy Objects
Understanding of Antivirus Protection Software, and VPN Solutions
(Desktops/Laptops) - Hardware and Software Troubleshooting
Some hardware support experience required eg, installing memory/hard drives
Diagnose printer and other peripheral device failures and implement solutions
Provide installation and upgrade services of supported hardware and software
Basic Network troubleshooting skills and knowledge
Support of key engineering applications at use within the business
- Experience with Mobile Device Support (IOS/Android)
- Move workstations and peripherals, as required
- Receive and provide required equipment (Install and set up equipment, cables, outlets and all other hardware) IMAC (installs/moves/add/changes)
- Proficient with 'Remote Worker' technology, accessibility troubleshooting skills

Skills and Experience
Experience in an IT-Support Role
Candidates need to be flexible as some cover at alternative sites may be required
Candidates need to be flexible, efficient and able to work independently
Ability to communicate technical information to non-technical audiences
Strong sense of customer service
Good organizational skills
Excellent Verbal and Written Communication Skills
Ability to multitask
Team focused

Are you interested? If so, APPLY NOW!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

Reference: 1735155584

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