IT Practitioner Helpdesk

Posted on Jan 23, 2019 by Charalle Recruitment Limited

City, London United Kingdom
Information Technology
Immediate Start
£40k - £40k Annual
Full-Time

Our client is looking for an IT Helpdesk candidate who can provide support to the London office in Windows 10 environment, including software installation and support, user / security set up, resolving hardware problems and generally supporting the user base and housekeeping.

Core duties will include:

·Unpack, set up, install and repair desktops, laptops and servers including full client software installations, on a Windows 10 Enterprise Platform

·Assist users in access to, and use of, all relevant applications

·Configuration and maintenance of network printing and multi-function devices

·Carry out maintenance of onsite backup and restoration procedures

·Manage space availability on Network volumes

·Assist the National IT Faculty in deployment of new software, and resolution of any local issues relating to LAN / WAN

·Apply patches and updates as directed by the ITF

·Maintain security of the systems as defined by the Director of IT

·Applying the Starters/Leavers Process in conjunction with HR

·Respond to user queries raised through the National Helpdesk system, and ensure responses by the team are timely and accurate

·Administer, maintain and provide user training on the internal phone system

·Promote and implement only National IT Standards as set by the IT Faculty, and ensure they are complied with

·Provide regular on-site visits to relevant offices as agreed with Regional Manager

·Liaise with relevant members of the Infrastructure and Business solution teams to ensure the smooth operation of it in the locations responsible for

·Regular updates on progress to the Regional Manager

Ideal candidates must have the following skills and experience

·Experience of working in a professional practice environment

·The ability to assess each User's level of IT knowledge and be able to deal with or adapt assistance to match

·Familiar with maintenance and administration of Windows 10 Enterprise, Windows Server through ADS

·Backup and restore procedures using Enterprise level solutions.

·The use of a centralised helpdesk call logging environment

·A good understanding of IT/Data Security policies and procedures and reporting/escalating any non-adherence.

·Good knowledge of Microsoft Office 2016 is essential

·Good problem solving and diagnosis skills

·Able to prioritise and manage conflicting demands

·Working knowledge of working in a virtualised environment

·Thorough understanding of file access and management in a WAN / LAN environment

·Familiar with wireless networks and networking

·Use of Audio/Visual equipment and installations

·Ability to work to tight deadlines

Experience in the following would be desirable, but is not essential:

Citrix

Digita

Alphatax

Sage Line 50

Pentana

Reference: 619428614

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