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Senior Customer Care Coordinator

Posted on Jan 17, 2019 by Anonymous

Totnes, Devon United Kingdom
Call Center & Customer Service
Immediate Start
Annual Salary
We are currently recruiting for a Senior Customer Care Coordinator for our Totnes based client. They offer a friendly and very progressive working environment. The focus of this role is to manage the Customer Care Team and providing them with training where required. This role would suit a candidate looking to step up into management, or potentially someone with management experience looking for a new challenge. Once up to speed you will be line managing a team of 5. There is excellent progression potential, as the company is going from strength to strength, and has exciting plans for growth ahead!

Duties will include;

* Coordinating a skilled team of Customer Care Advisors.

* Close liaison with other internal departments to ensure that complex accounts and orders and managed effectively.

* Effective liaison with B2B Customers.

* Ensuring the team are hitting their daily KPI's.

* Communicating effectively with account managers, and customers in relation to updates to their orders, deliveries and delays.

* Ensuring that the team is always focused on Best Practice.

* Identification and delivery of any training requirements.

* Providing effective people management information, that will clearly identify any necessary areas for improvement.

* Identifying needs for Operational improvements.

Previous experience in a customer focused environment is essential, alongside excellent IT and systems knowledge. You will need strong Excel and CRM systems ability. Previous managerial experience would be of benefit but is not essential. The salary on offer is competitive. Apply today for immediate consideration

Reference: 619418817