Security / Facilities Administrator

Posted on Jan 18, 2019 by Pearson Whiffin Recruitment Ltd

Maidstone, Kent United Kingdom
Admin & Secretarial
Immediate Start
£24k - £24k Annual
Full-Time

An exciting new opportunity has become available for a Security/Facilities Administartor for a client based in Mid Kent.

This Operationally role is responsible for day-to-day operational and administrative tasks across a number of key accounts, acting as first level escalation for assigned Customer accounts.

Responsibilities:

  • Undertaking regular administrative tasks, meeting critical deadlines as well as maintaining Client relationships, ensuring associated works are undertaken within scope and SLA.
  • Working closely with service partners, you will oversee the daily management of all administration, providing direct support to the Account Managers and designating in their absence.
  • You will be responsible for providing prompt resolution to operational queries ensuring set tasks are completed accurately.
  • You will be responsible for providing Client and Supplier support in the absence of your Account Manager and be fully capable of investigating incidents and reporting back in a fully structured way
  • You will be responsible for the provision of accurate and detailed reports, analysing trends and performance.
  • Ownership of assigned administrative tasks, working to tight deadlines
  • Investigating issues, providing accurate information and resolution
  • Accurately, extract and report data as required
  • Challenge Suppliers on service delivery and cost, linked to SLAs and SORs
  • Ensure Suppliers keep to strict deadlines, co-ordinating with 3rd parties where required
  • Resolve operational issues promptly
  • Assist the Account Manager in the collation of any information as and when required
  • Work closely with the other Co-ordinators to ensure all tasks are completed promptly, offering support and remaining flexible to business needs
  • Designate for the Account Manager in their absence

Requirements:

  • Experienced Administrator within Security/Facilities industry is essential
  • Proficient in Outlook, Word, Word and Excel
  • Exceptional ability to communicate to a high standard both orally and electronically
  • Must be based within 45 minutes commute from Maidstone, hold a full UK driving licence & access to a vechile.

The person:

  • An exceptionally organised and confident administrator ideally from a service delivery background
  • An exceptional communicator with strong telephone presence, confident to address and resolve issues as and when they occur
  • Passionate about delivering exceptional customer satisfaction
  • Ability to work with and manage 3rd parties
  • Understanding of KPIs and SLAs
  • Able to build strong relationships with clients' based on trust and openness
  • High levels of drive, determination and resilience
  • Strong and confident IT skills
  • Excellent organisational and planning skills
  • A confident, self-sufficient and motivated individual seeking future career progression

Reference: 619415991

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