Customer Experience Assistant

Posted on Jan 16, 2019 by Oxford Innovation

City, Bristol United Kingdom
Admin & Secretarial
Immediate Start
£21k - £21k Annual

We have an opportunity for a Customer Experience Assistant to join the team in Bristol. You will join us on a full time, permanent basis (however requests for part time positions will also be considered). In return, you will receive an hourly salary of up to £21,000 per annum (£10.10 per hour) depending on experience plus fantastic benefits.

About the Customer Experience Assistant role:

The University Enterprise Zone (UEZ), situated on the Frenchay Campus at the University of the West of England (UWE), brings together a range of flexible spaces and programmes for businesses working across high technology areas including robotics, digital and creative technologies, health-tech and biosciences.

Within the UEZ is FutureSpace, managed by Oxford Innovation on behalf of the University and home to over forty high-growth science and technology companies. We are proud to offer the physical space, business support and a vibrant community to help our customers on the journey to meeting their potential.

This role is a key part of the "front of house" team for the broader UEZ, making sure that customers and visitors to the centre have a warm welcome. You'll also be at the heart of the Future Space management team - our customers are busy entrepreneurs, building their own businesses, so should expect from us great service and a team who know when to offer that extra bit of support.

What's in it for you?

- Discretionary bonus scheme

- 25 days' holiday plus Bank Holidays

- Flexible benefits package comprising:

• Contributory pension

• Ability to increase or decrease amount of annual leave

• Ability to increase or decrease amount of life assurance cover

• Private medical and dental insurance

• Bicycle purchase

• Charitable Giving

- Friendly, informal and flexible working environment so you can make the most of your home and your work life

- Chances to progress to Centre Manager and so we will support you in learning new skills and taking the next steps in your career.

- Access to a whole load of discounts so you can save money on high street favourites and holiday providers.

Customer Experience Assistant key roles and responsibilities:

Every day in Future Space and the UEZ can be a little bit different and working with such innovative customers can keep us on our toes; your main responsibilities would be:

- First and last point of contact for our customers and their guests, welcoming all our customers and visitors with an authentic enthusiasm and smile in a friendly, professional natural manner

- Support the team with event planning and hosting

- Help foster a sense of community across the centre

- Booking requests for meetings and events, arranging refreshments and other support

- Efficiently deliver a range of operational services to keep the centre running smoothly

- Responsible for opening and closing the centre

- Handle daily incoming and outgoing mail and calls on behalf of tenants

- Maintaining and monitoring of useful consumables and stationery

- Record any chargeable ad hoc services customers or their guests need

- Maintaining tidiness of the community areas

- Support development of our online and social media presence to help share the great stories and attract new customers/partners, keeping our website and social media pages up to date

- Engage and build relationships online with potential customers and partners across the ecosystem

What we're looking for in our Customer Experience Assistant:

- A confident and enthusiastic person able to mix with all types of people and to provide a friendly, natural professional public image

- Pro-active

- Great IT skill with experience of using a range of technology

- Conscientious and efficient with an eye for detail and pride in their work

- Great as part of a team as well as working on their own

- Flexible - willing to do what it takes to make the centre a success

For a full job description and to submit an application, please click 'apply' today. We would love to hear from you!

Closingdate: 30 January 2019

We are an equal opportunities employer and welcome applications from all backgrounds.

Reference: 619415855

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