Junior Administrator

Posted on Jan 17, 2019 by Grace Personnel Ltd

Bourne End, Buckinghamshire United Kingdom
Admin & Secretarial
Immediate Start
£18k - £18k Annual
Full-Time

ROLE GOAL:

  • To deliver efficient, timely and accurate processes across the administration and processing departments
  • To provide a timely, responsive service with integrity, simplicity and a passion for excellence while meeting or exceeding the customer and client expectations, while maintaining all SLAs
  • To be highly organised, a proactive team player with a hands-on approach, able to prioritise at busy times, with an exceptional eye for detail

KEY RESPONSIBILITIES:

  • Responding to customer administration queries, as and when required
  • General administration within the team including extensions, exchanges, upgrades, daily downloads, gift card processing and manual order processing
  • Back up for event and tangible order processing
  • To assist the Team Leader to ensure that all retail and administration queries are dealt within agreed SLA's
  • To assist with customer service taking calls and Livechat at busy periods
  • To assist with despatch and packing at busy periods.

PERSON SPECIFICATION:

  • Proactive team player with a hands-on approach
  • Ability to work on own initiative
  • Highly organised, anticipating needs and over delivering wherever possible
  • Ability to adapt well to change
  • An attention to detail with the ability to prioritise
  • Able to work under pressure of workload, deadlines, and service levels
  • Capable of using discretion within company policy guidelines

EXPERIENCE AND KNOWLEDGE:

  • Skilled at customer and other interfaces
  • Excellent standards of written and verbal communication
  • Experience of working with customer service databases or booking systems (not essential)
  • Good numerical ability
  • Microsoft Office
  • Ability to communicate clearly and effectively by phone, email, letter or face to face with clients, suppliers, partners and colleagues
  • Ability to set and work to deadlines

We regret that due to the high volume of applications we are unable to reply to everyone. If your application is successful we will contact you within 5 working days. If unfortunately you do not hear from us please feel free to apply for future roles.

Reference: 619414997

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