Customer Service/Fleet Administrator

Posted on Jan 19, 2019 by Angard Recruitment

Chesterfield, Derbyshire United Kingdom
Admin & Secretarial
Immediate Start
£12 - £12 Annual
Full-Time

Angard Staffing is the dedicated provider of Customer Service Advisors and Administrators to Royal Mail's Contact centres across the UK. Due to an increase in workload volumes we are seeking additional candidates at our key sites at this stage.

Applicants must be available to start at the end of January 2019. Assignment is temporary ongoing with an opportunity to become a permanent role.

Role purpose

A successful applicant will be responsible for administration, supplier & customer service requirements within the CSC team. Customer Service Centre central team employees will be expected to perform the following range of tasks, adapt to change, and to co-ordinate with colleagues on opposite operating times to ensure all tasks are covered.

Essential Functions of the Role

• Use resource data to plan and book all vehicle repairs and maintenance, from both internal and external customers, into workshops on a national scale

• Use own commercial initiative and vehicle maintenance knowledge to support booking of work

• Pro-actively liaise with workshop & commercial management on resource planning and adhoc urgent resource issues

• Control booking platforms on a daily basis, meeting SLAs and KPIs on volumes

• Supply daily support and advice to workshop staff and management on commercial activity, and customer contracts

• Analyse and monitor jobs in progress daily ensuring, correct completion of work in a timely manner, minimising VOR across multiple bookings and workshops daily

• Being responsible for all customer related activity, communications, vehicle updates, issues and complaints

• Maintain shared inbox contact at all required times

Key competencies ( essential )

• Excellent customer service skills and experience

• Excellent communication skills both oral and written

• Ability to deal with departmental issues in a professional manner

• Excellent organisational, planning and prioritising skills with commercial awareness

• Previous experience in dealing with multiple IT systems/platforms, ability to learn new systems

• Experience and decisive working under pressure

• Good fact finding and report writing skills

• Excellent IT Skills, computer literate

Key competencies ( desirable )

•Fleet workshop, garage network, vehicle maintenance understanding

•SAP/invoicing system understanding

•Competent in Microsoft Excel

Working Arrangements and Provisions

Regularity of work/shift patterns:

Covering times of 06:00 - 22:00 Mon-Fri and 07:30-12:30 Saturdays, rotational (although will be worked into working day week once fully staffed). Possible extended weekend shifts in line with demand. 35 hours a week.

Location of Work

Royal Mail

Rowland Hill House

Boythorpe Road

Chesterfield

S491HQ

Rate of Pay

£12.02

Reference: 619414473

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