Customer Experience Analyst

Posted on Jan 16, 2019 by Reed Specialist Recruitment

Croydon, London United Kingdom
Design & Creative
Immediate Start
Annual Salary
Full-Time
We are currently recruiting for a Customer Experience Analyst to join an award-winning global retail business. If you are passionate about creating the ultimate customer journey, we want to hear from you!
About the role:
Location: East Croydon
Hours: 9.00am - 5.30pm(1 hour lunch)
As a Customer Experience Analyst you will be responsible for designing, managing and reporting on all research to understand the customers experience across key touch points including store, website, customer care and social media. You will be required to make improvement recommendations to drive best practice across all markets and channels.
Experience:
-Educated to degree level or equivalent
-Have strong presentation skills
-Knowledge of market research tools and practices
-Experience in the projections, delivery and analysis of market-consumers research
-Experience of interpreting data into a clear, easily understood format
-Knowledge of the cosmetic and retail industry is appreciated
-Advanced Excel skills
Other responsibilities:
-Manage the Customer Experience Tracking programme
-Design and Run all Store & shopper research to improve the store and shopability
-Manage and run all Customer Care reports & ad hoc analysis
-Website optimisation research
-Social Listening
-Develop best practices and manage quality of output
Here's what we have to offer:
As well as a Competitive Salary, our client is offering various benefits such as 23 days holiday, the opportunity to volunteer 3 days a year in the local community, 50% staff discount, access to product sample sales, access to exclusive deals & discounts, as well as LOVE money to spend on your well-being and personal development. They have also implemented 'WorkWise' flexibility with your 'in-office' hours and the ability to work remotely.
How to apply:
If you have an impeccable eye for detail, have strong data analysis skills and are interested in joining our Analytics team, please apply using the link below.

Reference: 619306689

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