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Customer Service Care Coordinator

Posted on Jan 15, 2019 by Thornbury Community Services

Long Ashton, Somerset United Kingdom
Call Center & Customer Service
Immediate Start
Annual Salary
Job Title: Care Coordinator
Company: Independent Clinical Services
Division: Thornbury Community Services
Salary: £21,500 + Bonus
Hours: Full Time, Permanent - Shift work required (no nights)
An exciting opportunity has arisen to join Thornbury Community Services as a Care Coordinator. At Thornbury Community Services (TCS), high quality care is our number one priority. With a team of exceptional and conscientious nurses and care staff, we're able to deliver the best complex care at home or in the community, 24/7 or whenever our clients need us. With compassion, integrity and dedication, we help empower individuals to achieve personal aspirations, as well as providing care tailored to their needs. Making a positive difference to our client's lives is our passion and it's this that sets us apart. You'll be working within an office environment where knowledge is shared, feedback is actioned and everyone is committed to open, honest, two way communication.
The ideal candidate will be:
  • Acting as an initial point of contact for community customers
  • Fulfilling routine and complex requests,
  • Responding to inquiries from clients and field staff
  • Performing routine and complex transactions and customer care activities
  • Providing guidance and support to field staff working in community placements
  • Providing knowledge to colleagues, clients and field staff
  • Making decisions on nurse's suitability for particular shifts
  • To present professional, courteous and knowledgeable behaviour to clients, service users, field staff and colleagues alike
  • Be able to work independently
  • Possess excellent written and spoken communication skills
  • Be self-motivated with the ability to use your own initiative
  • Have experience in customer service and rota management preferably within the health care sector
  • Be driven to exceed set goals and targets and maximise client and nurse satisfaction
We are looking for someone who has excellent customer service skills, is able to present themselves in an approachable but professional manner at all times and is used to working in a target driven environment.
If this appeals to you and you meet the criteria, please apply by sending your CV over. If you have not heard back within 14 days, please assume you have been unsuccessful on this occasion.

Reference: 619306501