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Customer Service Specialist with Dutch

Posted on Jan 17, 2019 by Anonymous

Motherwell, Lanarkshire United Kingdom
Call Center & Customer Service
Immediate Start
£18 - £19 Annual
Description / Responsibilities of Position:
The Account Administrator is primarily responsible for managing the relationship with OEM channel customers on a day to day basis. Primary contact will be via the telephone, taking customer calls and handling them in an appropriate manner.
The main responsibilities include:
·To take individual responsibility for a dedicated number of customers within the OEM channel.
·To respond promptly to customer inquiries and requests primarily by phone but also by e-mail and fax and taking ownership to ensure the customer receives a high level of service at all times.
·To handle and resolve customer complaints timely and in a professional manner.
·To direct any requests and unresolved issues to the designated internal resources.
·To follow up customer orders with internal departments on time and update customers proactively.
·To communicate and coordinate with internal departments
·To record details of actions taken
·To follow up on customer interactions
·To escalate issues to the Team Leader or Management level on time.
·To support other Customer Care team roles when required/requested.
·To support projects and process improvements to increase customer satisfaction and productivity
Key Metrics:
·Customer satisfaction ratings
·Call stats
·Experience with SAP R3
·Microsoft Office knowledge
·Interpersonal skills
·Communication skills both verbal and written
· Listening skills
· Customer focused
· Stress tolerance
·Attention to detail and accuracy
·Team minded
·Self motivated
·High school diploma, general education degree or equivalent
·Knowledge of Customer Service principles and practices
·Fluent in English and Dutch
·Flemish highly desirable

Reference: 619215903