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Hungarian Customer Service Agent

Posted on Jan 17, 2019 by Anonymous

Manchester, Lancashire United Kingdom
Call Center & Customer Service
Immediate Start
£19.5k - £19.5k Annual
Fluent Hungarian speakers, customer service agents. Manchester city centre

Your new company
Financial services organisation based in Manchester city centre are looking to recruit fluent Hungarian advisers to serve their European and UK market. They offer a range of financial products and services to their customers and require customer focused agents to join their busy team.
They work a 37.5 hour week. You will need to work 1 in 3 Saturdays and 1 in 4 Sundays, and shift patterns Monday to Friday between 8am and 7pm

Your new role
You will be initially working in the UK market cross training on 2 teams with the view to progress after 6 to 12 months to the European market.
You will be handling all contact from customers about their agreements with the company. This will mainly be via telephone but you will also handle queries via email, fax, mail and from the company's website. You will be providing excellent service to account holders, updating customer records, processing and managing customer payments and drafting letter where required.

What you'll need to succeed
You must be fluent in Hungarian and English and have experience in a customer focused role. You will have experience in handling customer queries and have excellent attention to detail and be PC literate. You will have a positive and personable manner and be able to work to targets. It is important you are flexible and able to work with different teams to cover peak volumes.

What you'll get in return
Central Manchester location
28 days holiday (increasing to 34 with years of service)
Competitive benefits package
Fantastic training opportunities
Early February start date

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Reference: 619215889