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Client Services Advisor

Posted on Jan 17, 2019 by Anonymous

Aylesbury, Buckinghamshire United Kingdom
Call Center & Customer Service
Immediate Start
£19.5k - £19.5k Annual
Are you looking for a new role for the New Year?

We are currently recruiting for a Client Service Advisor to join a vibrant and busy team for our clients based in Aylesbury for a January 2019 start.

Main Responsibilities:

* Ensure all calls are dealt with effectively and efficiently from start to finish.

* Accurately capture and record necessary data.

* Work in accordance to KPI's for telephone, paper and online services.

* Ensure customers have full information on products and services available.

* Provide all customer feedback into the Quality System

* Deal with complaint and difficult calls in a professional manner.

Candidates must have:

* Educated to GCSE or equivalent qualification - Minimum grade C for Maths & English

* Previous experience working within a call centre environment.

* Solid Customer Service background.

* Accurate data entry

* Excellent communication skills both verbal and written.

* Confident and professional telephone manner.

* Excellent Microsoft Office skills - Word, Excel and Outlook.


* 35 working week hours ( must be flexible between 8am - 6pm).

* Weekend work may be required on a roster basis.

* Pension, Life insurance and Health Care.

* 22 days holiday rising every year of service to a max of 26.

* Opportunity to attend external events

Reference: 619215888

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