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Customer Support Executive

Posted on Jan 17, 2019 by Anonymous

Milton Keynes, Buckinghamshire United Kingdom
Call Center & Customer Service
Immediate Start
£22k - £22k Annual
Customer Support Advisor

Milton Keynes

£22k per annum + excellent benefits

I am looking for somebody who is driven by customer experience, who would label themselves as great with customers who will be on the front line delivering quality customer experience to their customers. This role is needs somebody who can be creative with customers, this is a NON-scripted environment therefore confidence in building relationships with each customer that calls in.

Every day will be different, one day you could be providing troubleshooting, other days you could be answering inbound calls and emails but ultimately the end goal is making sure the customer has the best experience when calling in for your support.

Job role requirement:

* Telephone support, investigate, diagnose and resolve customer enquiries

* Day to day email support

* Troubleshooting customer issues through the internal systems and web portals (full training will be given)

* Developing and maintaining an understanding of the business systems, products and processes in order to effectively and efficiently handle a wide range of customer enquiries

* Take ownership over issues and in doing so manage customer expectations, providing education and advice whilst ensuring issues are resolved in a timely manner

I am looking for the following:

* A Customer Experience professional, somebody who is excellent on the telephone and can resolve issues efficiently and quickly as possible

* A very strong communicator

* Accuracy and methodical individual with an excellent eye for detail

* A strong team player who forms positive relationships with both colleagues and customers

Reference: 619215876

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