Customer Service Advisor - Part Time (20 hours per week)
Posted on Jan 15, 2019 by Anonymous
Monday to Friday (20 hours per week)
4pm - 8pm
Please note this is a fixed shift, there is no flexibility as the client needs cover for these hours.
Payrate - £8.72 per hour
About the role:
Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally
Dealing with a high volume of inbound and making outbound calls
Calling customers to arrange deliveries
Maintain a regular check on order progress and ensure that customers are kept fully informed of the status of their orders
Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions
Maintain customer service emails and ensure that responses are provided within a timely manner
Provide advice and guidance to customers where there is concern over the suitability of orders
Understanding individual needs of the customers, able to act compassionately, whilst showing empathy
You'll have an excellent telephone manner and the ability to remain calm under pressure.
Able to work in a diverse environment with the ability to multi task in a fast paced environment
Problem solver with a positive attitude to work
Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.
If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck