Customer Service Supervisor - Road Freight

Posted on Jan 20, 2019 by Anonymous

Purfleet, Essex United Kingdom
Call Center & Customer Service
Immediate Start
£27k - £30k Annual
Full-Time
Customer Service Supervisor - Road Freight

A Customer Service Supervisor is required for a leading global logistics company based in Heathrow.

The successful Customer Service Manager will have a strong customer service background within a Road freight forwarding/transport environment, ideally Road Freight, and be able to promote an efficient & positive customer service culture that meets, and exceeds, the needs of their customers.

The Package

Circa £27-30K depending on experience

Monday to Friday 8.30am-5pm

Company pension

20 days holiday plus 8 bank holiday days

Customer Service Manager Role:

Help to Lead, coach and develop a team of 17 customer service/ key account agents alongside the customer service manager.

Manage the Billing and Reporting

Responsible for the prioritisation and delivery of delegated tasks in parallel with daily working routines, as and when necessary

Develop and implement effective service procedures, policies and standards

Continuously track and analyse indicators of customer satisfaction to improve services

Take ownership of customer issues and follow potential problems through to resolution

Manage and maintain the long term satisfaction of our customer base, identifying areas of risk and ensuring retention.

Customer Service Manager Requirements:

Experience of working within a Road Transport/Road freight forwarding environment is ESSENTIAL

International courier experience would be highly beneficial

Experieicne as a Customer Service Manager in logistics/ transport or Freight Forwarding is necessary

Demonstrated ability to successfully manage customer relationships

Strong IT and Administration skills, with an ability to learn and navigate new applications

Highly-organised

WR Transport & Logistics are the #1 recruitment partner for transport jobs and logistics jobs. We recruit UK wide for permanent and contract jobs.

WR is acting as an Employment Agency in relation to this vacancy

Reference: 619215038

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