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Guest Services Manager

Posted on Jan 17, 2019 by Anonymous

Wilmington, Kent United Kingdom
Travel & Tourism
Immediate Start
£20k - £22k Annual
Our client based in Kent - a short commute from London, is a luxury 4*award winning hotel that oozes opulence and elegance. Attention to detail is key as everything is executed at the highest of standards.

They are looking for a Guest Services Manager to join their operational management team.

Your role will include;

-Ensuring all staff on duty in all areas are presented to the required standard.

-Ensure all areas of the hotel and spa are presented to an excellent standard at all times.-

-Hold meetings with all operational Heads of Department to cover the business of the day and ensure any challenges are anticipated and agree a plan to overcome them.

-Assisting departments at peak periods to ensure service levels are achieved.

-Liaison with all departments to ensure the operation runs smoothly throughout the day/evening.

-Resolve all guest complaints and ensure guest satisfaction prior to departure.

You will have;

-Excellent standard of personal appearance

-Friendly and confident communication skills in person, on the telephone and in writing

-A warm and friendly disposition

-Ability to coach and direct staff while on shift

-Organisational skills and good attention to detail

You must hold operational hotel experience across a range of food and beverage as well as front of house departments to be considered.

Your hours of work will be over 5 days per week, flexible shifts covering daytime and evening shifts, including weekends (7am - 3.30pm and 2.30pm to 11pm)

If you are looking for a new role based at a fantastic hotel apply today

Reference: 619214616

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