French Customer Service Representative
Posted on Jan 16, 2019 by Anonymous
Do you speak an additional language and have a passion for customer service? We're currently recruiting for our successful and fast growing client based in Stafford. You will be working with the aftersales team delivering excellent customer service.
* Work in partnership with the sales team, processing orders and being on hand to assist with any additional customer requirements.
* Provide premium customer service to customers via telephone and email.
* To be the first point of contact for customer queries and other associated enquiries.
* Receive, validate and process customer queries within agreed timescales.
* Identify potential and actual service issues and resolutions where possible and coordinate communication with the customer and relevant internal departments.
* Achieve Key Performance Indicators focused around customer loyalty and retention.
* Protect the brand and reputation of both company and its clients by the delivery of first class service levels.
* Ensure that customer orders are commercially viable for the business.
* Communicate positively, professionally, and promptly with customers.
* To welcome all new customers to the business, building rapport and developing relationships.
* Focus on customer retention and development in accordance with set company KPI'S.
* Be proactive, driving continuous improvement in customer service process and standards.
* Ensure that complaints are resolved promptly to the customer's satisfaction.
* Experience in developing relationships.
* Fluent in English and French
* Being able to work in a fast paced environment.
* Excellent oral and written communication skills, plus a good working knowledge of internal CRM systems.
* Experience of handling complaints.
* Experience of answering and making phone calls.
Location: Stafford, Staffordshire (UK)
Job Type: Permanent
Hours of work: 7:30am - 4:30pm (3pm Friday) - No Weekends
Start Date: March 2019
If you have a passion for languages and you are looking for a new adventure, why not get in touch and start your journey today