Customer Service Advisor (Contact Centre) - Cheltenham

Posted on Jan 23, 2019 by Anonymous

Gloucestershire, Gloucestershire United Kingdom
Call Center & Customer Service
Immediate Start
Annual Salary
Full-Time
Contact Centre Consultant/Customer Service AdvisorThe Grange, Bishops Cleeve, Cheltenham Assessment Centre/ recruitment date: Tuesday 29th January 2019About this role:Join an award-winning team, tackling a range of customer queries relating to Life and Pensions products. Collaborate with other areas of the business to provide support and solutions for all their policy needs.Are you passionate about helping people, have a talent for talking and an ability to multi-task? To join us, you'll also need to be confident, articulate and learn a variety of systems to a high level of competence, whilst achieving our call handling targets. What you will do: * Represent the company as the first-point-of-contact for customers and financial advisors * Combine your experience with guided procedures to help customers with their queries. These can range from arranging a plan valuation or change of personal details to providing complex trust or technical policy information * We want you to go the 'extra mile' with our customers, to be polite, professional and enthusiastic * Be able to clearly explain complex technical information in an understandable way * Integrate well within your team, from working relationships and be a positive influence with customers and colleagues Your experience will include: * GCSEs, including Maths and English Grade C/Grade 4 or above * A confident and articulate telephone manner * A proven record in customer services * Team player * To be computer-literate and confident, including experience using Microsoft Office programs * The ability to listen and accurately record information About Capita Life & Pensions:We work with our clients to administer Life, Savings and Pensions policies on their behalf. Our expertise and our talented team help to provide specialist solutions and improve operational effectiveness for new and existing clients, saving them money and adding value.What's in it for you:At Capita, we believe an open and transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us effective at what we do.As well as a generous basic salary, we also give you 23 days holiday, company-matched pension scheme and access to a variety of voluntary benefit options. These include a Share Save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.Next steps:Help us find out more about you by completing our short application process - click apply now. or contact - or call (phone number removed)Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.Become a Change MakerFollow Capita on Capita on Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check

Reference: 619141777

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