Customer Experience Executive

Posted on Jan 24, 2019 by Anonymous

Milton Keynes, Buckinghamshire United Kingdom
Call Center & Customer Service
Immediate Start
£21k - £23k Annual
Full-Time
Customer Experience Executive

Permanent

£21,000 - £23,000

Milton Keynes

Your role will be to contact our existing small to medium size customer base, underpinning our commitment to provide exceptional service. You will be offering further training and support and the protentional of upselling additional products.

Key responsibilities will include but are not limited to:

* Review and contact customers to provide support and feedback on service and experience
* To achieve daily call KPI's as set by the Inside Sales Manager

* To process customer requests from the outcome of the calls in a timely manner and liaise with internal customers to ensure that these requests are completed and followed up
* To create opportunities for further sales and products
* To follow a structured call script to ensure the customer receives a great experience
* To keep all CRM - Salesforce data up to date and amend where appropriate
* To achieve personal and business targets as set by the Inside Sales Manager
* Other such tasks and additions to the role as requested by the management team, including assisting the sales team

We are looking for someone with:

* A minimum of 12 months internal sales experience
* Excellent communication skills including active listening, verbal and written
* Experience in working to targets and be goal orientated
* Must be outgoing, energetic, driven and passionate
* Must have an excellent telephone manner
* Computer literate with experience of CRM, Excel, Word and PowerPoint
* Exceptional organisation and time management skills

If you feel you have what it takes, please apply today because we'd love to hear from you!

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

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Reference: 619141741

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