Customer Service Administrator
Posted on Jan 18, 2019 by Anonymous
Overall Job Purpose
The aim of the role is to retain and grow business through the effective management of all incoming and outgoing customer enquiries. To consistently promote an excellent customer experience for all internal and external customers to ensure that their enquiry is resolved and administered in a consistent and accurate way and at first point of contact - taking ownership of customer issues and closing the loop on all enquiries through effective and speedy administration.
To take full ownership of all incoming customer enquiries with a view to the resolution of those enquiries in a quick and efficient manner with minimal disruption to the Customer.
To drive excellent customer service through the consistent resolution of Customer account enquiries.
To proactively communicate with all Customers to drive accuracy and ensure complete and updated Customer details.
To drive customer focus and ownership throughout the business to ensure the speedy resolution of all Customer enquiries.
Skills and Behaviours required for Success
Self-motivation and confidence
Excellent communication skills - to include written and verbal skills.
Passionate about putting the Customer first with a positive, friendly attitude.
Excellent quality management and accuracy focus in all types of administration.
Good organisational skills with a detailed and structured approach to work.
Ability to appraise situations quickly and react accordingly, taking into account fluctuation workloads and deadlines.
Ability to converse confidently with external and internal customers (i.e., speaking clearly, listening, comprehending and interpreting)
Ability to multi-task and be resilient in a high pressured and fast paced environment.
Administration experience in a Sales or Customer facing Contact Centre environment.
Outbound calling - soft selling skills
Proven experience in the ability to meet robust targets that focus on customer care and accuracy.
Experience in the consistent use of different systems and Microsoft software packages.
For more information or to apply, please contact: Debbie Weller on Tel: (phone number removed) Email: (url removed)
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Intec (UK) Ltd was established in 1980 by Engineers for Engineers. We deliver Global Recruitment Solutions within the Oil & Gas, Power, Nuclear, Utilities, Rail, Construction and Aerospace Sectors for Owner/Operators, Consultancies, Contractors and Sub-Contractors. For a free, confidential service register your details on velosi-intec where you will find a full list of live positions. Intec (UK) Ltd is an equal opportunities employer and a member of the Recruitment and Employment Confederation (REC)