Practice Support Advisor
Posted on Jan 20, 2019 by Anonymous
At Simplyhealth, it's our service that makes us special. And, as Practice Support Advisor, you'll play a crucial role in making sure that our service shines and our dental practices love working with us.
Taking care of relationships with our dental practices, you'll work closely with field-based business consultants, to enhance our current client base and support new growth. You'll work primarily on the phone, answering queries from practices and consultants, building relationships with dental practices and taking ownership of any incoming work for your practices.You'll play an important role in maintaining our CRM database, getting involved in more complex investigative work and occasionally attending networking events.
We'll look to you to build loyalty and drive business growth by championing Simplyhealth and our products and services. You'll be the first point of contact for our clients and, understanding Denplan products inside-out, you'll help dentists and their practice teams promote it to their patients. Proactive and passionate, you'll take ownership in this important role and be brilliant at finding ways that we can work smarter and make things better for our practices.
This role is 35 hours per week, Monday to Friday.
Establishing and building brilliant relationships will be second nature to you. Confident and outgoing, you will have some previous experience in a customer service role and your exceptional people skills will mean you're great at building fantastic client rapport. Your keen eye for detail will help you to identify new opportunities and a driven, can-do attitude will make a real impact in building brand loyalty when it comes to promoting and up-selling our products.
Brilliantly organised, you will be comfortable in an office environment with a good knowledge of Microsoft Office and excellent time management skills. And when it comes to multitasking and problem solving, you're a natural, helping you overcome any challenge the day throws at you in order to hit deadlines and contribute to the passionate team here at Simplyhealth.
Simplyhealth help people manage their everyday healthcare needs, so they can make the most of life! That's why today we ensure over three million people in the UK have access to the health products, services and support that they need, when they need and at a price they can afford.
We live by our purpose. We're proud to be the leading provider of everyday health cash plans, dental payment and pet health plans. And whilst we may be 145 years old, we're not afraid to innovate.
Our aim is to truly invest in our employees by delivering a purpose-built benefit offering, aimed at individual lifestyles and promoting health and wellbeing.
Upon joining the Simplyhealth family you'll get an amazing 28 days annual leave, plus bank holidays with an option to buy or sell a further 5 days!
A few new additions to our benefits are:
Flex pot, a yearly company funded allowance of £500 that you can choose to use against some great benefits such as shopping vouchers, pet insurance, dental plans and much more.
A pension scheme with a 6% company contribution before you even add, if you decide to contribute 4% or above Simplyhealth will then add a further 4% which can either be allocated to your pension fund, used to pay off your student loan or even saved into our First-time Home owner scheme.
On top of this you'll be enrolled on our yearly target bonus of 5%, alongside our recognition award scheme, this can be up to £1,500 and is for all of the times when you really push boundaries, producing the WOW factor and deliver something truly world class!
Before you go, it's worth mentioning you will be part of making a long term difference to millions of people, our strategy from the outset, is to care about the positive impact of our work rather than flaunting the numbers. That's why, not only do we reinvest our profits, we have a corporate giving strategy 'purpose beyond business', a yearly donation of 10% from the group profit, alongside regular volunteering days and further staff donations to ensure we are making a difference.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment