German Speaking Customer service Executive

Posted on Jan 21, 2019 by Anonymous

Salford, Bedfordshire United Kingdom
Call Center & Customer Service
Immediate Start
£18k - £21k Annual
Full-Time
VS111/11

German Speaking Customer service Executive

Manchester

Salary: £18,000 - £21,000 + 5% Bonus

Hours: Mon - Thurs 9am - 5.30pm, Fri 9am - 4.15pm

Working for an established marketing/creative company within the promotional products arena based at Salford Quays, my client is looking for a German and English speaking Account Executive to support their continued growth. You'll be responsible for preparing quotations, dealing with customer enquiries, processing orders, negotiating with their suppliers and supporting the Account Managers.

Key Responsibilities:

Responsible for delivering an efficient and effective customer service to all clients
Ensuring sales enquiries, quotes and orders are dealt with promptly, ensuring quality goods are delivered within agreed deadlines.
Obtaining prices from new and existing suppliers, sourcing products, and using initiative to present alternative ideas where necessary.
Ordering samples from the samples database or samples catalogue and initiate samples requests within 24 hours
Placing orders onto the database checking all the details are correct such as prices, colours, print details, despatch date and stock check where required.
Raising artwork request sheets to customer specifications and pass to the Artists to be produced.
Dealing effectively with any customer complaints and queries, prioritising workload effectively.

Experience required:

You should be a native German speaker or have strong business German and be fluent in English

We are looking for candidates who are commercially aware and have a minimum of 18 months experience of working in a similar customer service/account management position, in a fast-paced environment
Experience gained within a marketing/advertising or creative industry would be desirable, where you have managed a client brief from conception to delivery and dealt with suppliers
My client is also interested in candidates who have dealt with the full order process from taking an order, sourcing products from suppliers and finally managing the delivery to site
Excellent communication (both written and verbal) with the ability to build rapport and communicate at all levels
Be a real team player, with personality, empathy and the drive to succeed, with exceptional organisational skills and excellent attention to detail is crucial for this role
You will be determined to go the extra mile to achieve results
Both commercial and sales awareness are key to being successful in this role
You will be computer literate with good keyboard skills

This is a fantastic opportunity for the right candidate to join a market leading organisation with real long-term prospects!

In the first instance please apply by forwarding your CV, however, preference will be given to those who then follow up with a phone call.

Please contact Vicky at our Manchester office

Ritz recruitment - Employment Agency

Reference: 619141681

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