Customer Service Associate – Collections
Posted on Jan 18, 2019 by Anonymous
Part Time - 25 hours per week
Starting salary £18,000 (pro-rata based on 37.5 hours per week) rising to up to £20,500 (pro-rate based on 37.5 hours per week) after 12 months - plus quarterly bonus scheme and discretionary annual bonus subject to your performance.
Time for a new challenge? Ready to try something different? Look no further − join the NewDay team as a Collections Associate in Morley (near Leeds).
If you've not heard of NewDay before, we're the people behind the credit cards that you get from all kinds of big brand names - the likes of Amazon, TUI, Debenhams, Topshop, Topman, House of Fraser, Laura Ashley, Burton and Miss Selfridge. And we offer our own brands of credit cards too. It's a challenging, fast-paced, supportive place to work; situated in our modern, comfortable call centre in Morley where you'll have all the support and opportunities you need to reach your full potential. You'll be working with customers whose accounts have fallen into arrears, to help them find a repayment option that fits their needs. Whether you're in contact with them over the phone, on email or through the post, you'll recognise when they're in financial difficulty and will use your excellent listening and negotiation skills to find a solution that helps them to get back on track. Don't worry if you're new to this type of work, NewDay will give you full training and ongoing support, so you'll be fully equipped with everything you need to know right from day one. You'll even have the chance to join our ASPIRE Development Programme, which will allow you to increase your earnings after six months, and then again after a further six months.
You'll receive a salary of £18,000 (pro-rata based on 37.5 hours per week). You'll have the opportunity to increase your salary to £19,000 (pro-rata). After 6 months, then to £20,500 (pro-rata based on 37.5 hours) after 12 months through our development programme, ASPIRE. After successful completion of probationary period, there's a quarterly bonus scheme based on your performance, which could boost your earnings by up to £206 a month (pro-rata). On top of this, there's a discretionary annual bonus of 7.5% of your salary. You'll also enjoy a fantastic benefits package including 26 days holiday pro-rata (plus bank holidays), private medical and life assurance, and discounts on 8000 high street stores, cinemas, gyms and retailers, and a whole lot more. We also have an onsite canteen, free parking and a free bus service. What kind of person are we looking for? In short, we're looking for a real people person. Someone that shows real empathy to people who may be in difficult situations. If you have previous experience in a similar role, that would be great. But what's most important is that you have a positive attitude, great communication skills and keen eye for detail; with the ability to stay calm under pressure and maintain a positive outlook. You'll work 25 hours per week, with a shift pattern of 5 shifts per week - 4 of which will be worked during the week (Monday to Friday) with shifts starting at 16:00 and finishing at 21:00 and one weekend shift per week (Saturday or Sunday) with shifts starting at 16:00 and finishing at 21:00.
Because of the nature of what we do, you'll also need to pass a credit, criminal record and fraud database check. Sounds like somewhere you'd like to work? We'd love to hear from you