Customer Service Agent

Posted on Jan 20, 2019 by Anonymous

Tadworth, Surrey United Kingdom
Call Center & Customer Service
Immediate Start
£8.11k - £8.11k Annual
An opportunity has arisen for an experienced Receptionist/Customer Service Agent to join our team in the Tadworth area. A flexible approach is required to ensure the smooth running of the reception area and provide a prompt and professional service at the Customer premises. The successful applicant will work Monday & Tuesday 07.00 - 15.00 every week (possibility of overtime).

The main responsibilities of this role are to ensure that the Company & statutory regulations of the G4S Customer are complied with in tasks undertaken, while maintaining high standards of professionalism.

* Answer telephone, screen and direct calls appropriately

* Provide information to callers as and when necessary and appropriate

* Greet persons entering the client site

* Direct persons to correct destination within the client site

* Deal with queries from customers, staff, visitors and contractors

* General administrative and clerical support

* Prepare letters and documents

* Schedule appointments and manage meeting rooms within the client site

* Maintain a smart, professional reception area at all times

* Manage & log jobs in accordance with client system for all Facilities issues

* Liaise and build relationships with Maintenance, Catering, Cleaning & mailroom teams

* To perform any other daily security and front of house duties as assigned by the Service Delivery Manager.

Essential Minimum Requirements

* Must hold a valid SIA licence (Security Guard minimum level)

* Possess a Full UK driving licence and have access to own reliable transport

* 5 years checkable work history

* Unrestricted right to work in the UK/EU

* Fluent written and spoken English

You will also have the following skills and experience in a similar environment.

* Be well organised and professional at all times

* Customer focused

* Have the ability to work under your own initiative with minimal supervision.

* Have the ability to work to tight deadlines

* Problem solving skills

* Enthusiasm and drive to deliver exceptional customer service

* IT literate to an intermediate level -Microsoft Excel, Word and Access (desirable

Reference: 619141639

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