Customer Service Agent

Posted on Jan 20, 2019 by Anonymous

Tadworth, Surrey United Kingdom
Call Center & Customer Service
Immediate Start
£8.11k - £8.11k Annual
Full-Time
An opportunity has arisen for an experienced Receptionist/Customer Service Agent to join our team in the Tadworth area. A flexible approach is required to ensure the smooth running of the reception area and provide a prompt and professional service at the Customer premises. The successful applicant will work Monday & Tuesday 07.00 - 15.00 every week (possibility of overtime).

The main responsibilities of this role are to ensure that the Company & statutory regulations of the G4S Customer are complied with in tasks undertaken, while maintaining high standards of professionalism.

* Answer telephone, screen and direct calls appropriately

* Provide information to callers as and when necessary and appropriate

* Greet persons entering the client site

* Direct persons to correct destination within the client site

* Deal with queries from customers, staff, visitors and contractors

* General administrative and clerical support

* Prepare letters and documents

* Schedule appointments and manage meeting rooms within the client site

* Maintain a smart, professional reception area at all times

* Manage & log jobs in accordance with client system for all Facilities issues

* Liaise and build relationships with Maintenance, Catering, Cleaning & mailroom teams

* To perform any other daily security and front of house duties as assigned by the Service Delivery Manager.

Essential Minimum Requirements

* Must hold a valid SIA licence (Security Guard minimum level)

* Possess a Full UK driving licence and have access to own reliable transport

* 5 years checkable work history

* Unrestricted right to work in the UK/EU

* Fluent written and spoken English

You will also have the following skills and experience in a similar environment.

* Be well organised and professional at all times

* Customer focused

* Have the ability to work under your own initiative with minimal supervision.

* Have the ability to work to tight deadlines

* Problem solving skills

* Enthusiasm and drive to deliver exceptional customer service

* IT literate to an intermediate level -Microsoft Excel, Word and Access (desirable

Reference: 619141639

Similar Jobs

Customer/Client Service Associates

Tadworth, Surrey United Kingdom

Dimensions Specialist Recruitment

Customer Experience Advisor

Tadworth, Surrey United Kingdom

Lloyd Recruitment Services Ltd

Customer Experience Advisor

Tadworth, Surrey United Kingdom

Anonymous

Customer Operations Associate

Tadworth, Surrey United Kingdom

Dimensions Specialist Recruitment