Service Controller

Posted on Jan 22, 2019 by Anonymous

South Shields, Tyne And Wear United Kingdom
Call Center & Customer Service
Immediate Start
Annual Salary
Location: South Shields
Type of work: temporary 12 months
Salary £8.20 per hour
Hours of work: 37.5 Monday to Friday

We are now seeking to recruit Service Controller to work for the busy fleet operation business based in South Shields.

Main purpose of this role is the distribution of mobile service jobs & control of engineers' diaries. This includes:
The appropriate candidate would be responsible for
Record mobile maintenance bookings for internal & external customers.
Schedule maintenance bookings with the appropriate engineer based on location and skill set.
Process and schedule re-occurring maintenance work.
Monitor active jobs to ensure they are carried out as per schedule.
To process inventory requests associated with maintenance work.
Submit & negotiate work approvals on 3rd party on-line portal.
Process and provide performance reports on maintenance work activity.
Work flexibly to cover workload.

Must be able to communicate both verbally and in writing at all levels.
Good customer facing skills.
Ability to plan and prioritise effectively and work within tight deadlines.
Experience in the automotive maintenance industry beneficial but not necessary.
Computer literate and able to operate Windows based programs.
A high level of accuracy and attention to detail.
Ability to remain calm under pressure
Flexible and open to change.
A willingness to meet/exceed customer expectations

If you think that you are appropriate candidate for this position, please do not hesitate email your CV contact number (phone number removed)

Omega Resource Group Ltd is acting as an Employment Business in relation to this vacancy

Reference: 619141630

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