Customer Service Team Manager

Posted on Jan 17, 2019 by Anonymous

Brighton, Sussex United Kingdom
Call Center & Customer Service
Immediate Start
£28k - £32k Annual
We have a great opportunity for an experienced Call Centre, Contact Centre or Customer Service Manager to join a fantastic, friendly and modern company in Brighton.

Managing a team in Customer Services you will work in the Call Centre area of the business responsible for the management of a team of 13 multi-skilled Contact Centre Representatives.

The Customer Service Team Manager will:

* Be commercially aware and focused on employee engagement while managing a team of 13

* Manage and monitor team and individual performance

* Coach, mentor and train the team as required

* Hold one to one reviews with team members regularly

* Identify and help to implement process improvements

* You will need to have experience as a Call Centre or Customer Service Team Manager in order to be considered for the position.

The salary is up to £32,000 dependent on previous experience and the working hours are Monday to Friday on a rota between the hours of 8am and 7pm as well as occasional Saturdays.

First Recruitment Services ltd is acting as an employment agency

Reference: 619141576

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