Software Trainer (Legal)
Posted on Jan 17, 2019 by Anonymous
This is very much an interesting and varied 'client facing' role, the main duties of which combine training and customer care skills with a positive attitude to problem solving.
The role may also include involvement in the various aspects of the implementation of computerised systems, from Project Management, User Training and Support, through to post implementation reviews.
The training element of the position includes delivery of a standard suite of training courses generally to around 5 delegates. A classroom training approach is adopted with each delegate sat at their own PC with instruction and guidance being provided by the Trainer.
Some bespoke training and consultancy days are also undertaken outside of the standard training courses.
When not delivering training courses, which will either be held in our Leeds training centre or on client premises, the Product Specialist can expect to be involved in:
§The upkeep of existing courseware
§Design and creation of new training courses and courseware
§Performance testing of existing and new software
§Telephone support to users during the implementation stage
§Assisting the sales team in pre-contractual product demonstrations
The ideal candidate will meet the following criteria:
§A high standard of personal presentation
§Excellent written and verbal communication skills
§Able to work on own initiative, but also as part of a team
§Good time management and organisational skills
§Have a mature, strong confident yet diplomatic personality
§Ability to deal confidently and patiently at all levels
§Exposure to, and knowledge of computer-based systems
§Clean Full UK driving licence
§Flexible and positive approach to duties and working hours
§An interest in self-development
§Be willing and able to travel and stay away from home as necessary
Minimum of 2 years experience in a solicitors office
§Hours of work 8.45 am to 5 .30 p.m. Monday - Thursday
8.45 am to 5.00 Friday (3/4 hour for lunch) *
§20 days holiday per annum (rising to 25 days after 2 years service) plus statutory holidays.
§Quarterly Bonus scheme
§Salary is dependent on experience
§3 month trial period
§Company Car (or Car Allowance) after successful 3 months qualifying period (please note that during the 3 month trial period, transport, when required for business, is provided by way of hire vehicles.
* The nature of this position can mean longer hours especially when travelling to and from customer premises. No overtime is paid, however, a provision for time off "in lieu" of excess travelling time is provided.
Headway Recruitment is acting as an Employment Agency in relation to this vacancy