Customer Service Coordinator

Posted on Jan 17, 2019 by Anonymous

Sevenoaks, Kent United Kingdom
Call Center & Customer Service
Immediate Start
£20k - £22k Annual
Full-Time
Customer Service Coordinator

Construction industry

Main purpose of the role:

To ensure best cost / service option for all deliveries, while maintaining the best possible standards of service and efficiency for the customer.

Build and maintain good working relationships with customers, their sales team and nominated hauliers.

Duties:

* Liaise with sales team to provide best cost / service option for all deliveries
* To give 48hrs notice of delivery for scheduled loads going to Depots and Sites - Liaising with the Demand Planning & Logistics Manager, Hauliers, Merchants, Buyers and Customers to confirm that all details are correct, subject to transport availability, and that delivery will be accepted
* Cross reference paperwork / EDI's against loads scheduled to ensure all orders are placed correctly and dealing with any discrepancies
* Answer general delivery queries and deal with delivery discrepancies
* Managing the 48hrs notice screen, updating once confirmed and chasing ring backs / amendments as appropriate. Liaising with the Customer Service Co-ordinators as required
* Ensure all load sizes are maximised
* Build good working relations with nominated haulier and sales staff
* Liaise between the site, sales & driver to ensure smooth running of all orders
* Check and monitor the haulier ledger' to ensure correct payment to the hauliers
* General administration duties

The ideal candidate will have / be:

* Previous experience working within a Transport OR call centre customer service role
* A good professional communicator
* Numerate and literate
* Excellent attention to detail and accuracy
* A team player

If you have the relevant experience and are interested in this role, please click apply attaching your most up to date CV.

Becki Fuller, Senior Consultant at Pearson Whiffin Recruitment is handling this role

Reference: 619136826

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