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Support Consultant

Posted on Jan 24, 2019 by Anonymous

Worthing, Sussex United Kingdom
Call Center & Customer Service
Immediate Start
£20k - £25k Annual
Job Title: Support Consultant

Location: Worthing
Salary: £20-£25,000 plus commission

Job Type: Permanent

Job Responsibilities:

* Dealing with inbound calls from new and existing customers dealing with equipment requests, new systems, network problems, faults and general technical assistance
* Dealing with product enquires whilst upselling
* Advising customers on charges and savings
* Producing quotations and following up with these
* Logging new enquiries and passing to relevant departments
* Following up on fault reporting procedures and advising relevant departments directly of details of fault
* Following fault process to establish cause of fault right through to final resolution
* Working with internal SLA's
* Dealing with the day-to-day questions that customers will have about their systems
* Keeping all databases and spreadsheets fully updated
* Order processing
* Managing new sign ups coving all aspects of the order
* Assuring all dates are aligned where possible and keeping the customer informed throughout the process of the order

The ideal candidate will have the following:

* IT/Technical background
* Professional attitude towards work
* High level of customer service/interaction
* Excellent attention to detail
* Ability to multi task
* Very good organisational skills
* Excellent problem solver
* Extremely well-organised and self-disciplined
* Basic understanding of Microsoft Word and Excel

Reference: 618980604