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French Speaking Customer Service Adviser

Posted on Jan 24, 2019 by Office Angels

London, London United Kingdom
Call Center & Customer Service
Immediate Start
£10 - £11 Annual
Full-Time

Are you fluent in French and English? If so, please read below!!!

Office Angels London Bridge are working alongside a High-End Men's Fashion Brand to assist in the recruitment for a full-time fluent French and English speaking Customer Service Executive.

The successful candidate will support the team with the delivery of specific projects between the UK and France. This is a fantastic opportunity to work within a diverse and creative company who strive on giving the best working environment for their employees. We are looking for candidates who have a passion for customer satisfaction and to be a proud brand ambassador for our client.

  • Temporary - Full-time, 5 days per week (Including weekends)
  • Interview Dates: Thursday 10th & Friday 11th January 2019
  • Start Date: Wednesday 16th January 2019

Key activities and responsibilities:

  • Manage and respond to incoming enquiries from customers.
  • Interaction with both internal and external stakeholders.
  • Assist the team with general and routine administrative tasks and duties e.g. email inbox, intercom.
  • Assist the manager to set up operations in France
  • Responsible for keeping project administration notes in a CRM system up to date and logging issues. This will involve raising tickets and ensuring the successful close out of all customer issues.
  • Assisting with project related finance - processing sales orders, invoices and purchase orders.

Essential

  • Excellent Fluency in French and English
  • Good working knowledge of standard IT packages such as Word, Excel and Navision.
  • Excellent attention to detail
  • Ability to communicate clearly and concisely, in a professional manner.
  • Capable and confident speaking on the phone with Customers in France and providing customer support.
  • Excellent organisational and prioritisation skills; able to meet deadlines
  • Able to remain calm and professional under pressure, maintain a positive approach.
  • Proactive and able to take initiative.

If you believe this role is for you and you are immediately available for work, please apply now! :)

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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Reference: 617118424