Contact Centre Team Manager
Posted on Jan 24, 2019 by Anonymous
Are you a passionate about customer service with a proven track record of leading people to success in a contact centre environment?
Are you looking for the next exciting step in your career for an amazing company with perks and benefits galore?
I'm working with a leading pensions provider in Edinburgh's West that are looking for team managers who display passion and commitment to lead from the front and inspire their team to achieve great results.
With sound communication skills and a strong customer service ethos, you'll need to be passionate, committed and flexible, and want to excel in an environment that is fast paced, challenging as well as rewarding.
You'll be able to demonstrate
• You have great experience in a customer service contact centre environment across multiple platforms - and are able to roll up your sleeves
• You are committed to people management- and can lead, coach, develop teams and individuals to achieve success across targets.
• You have sound business acumen and able to resolve escalations within business process, regulatory and compliance frameworks.
• You've been able to identify opportunities and drive initiatives that contribute to centre and company wide improvement.
If all of the above sounds like you I'd love to hear from you. Please submit your CV below in the first instance so I can then contact you for a confidential chat and we'll take it from there.
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