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Renewals Advisor

Posted on Jan 24, 2019 by Anonymous

Staines, Middlesex United Kingdom
Call Center & Customer Service
Immediate Start
£19.5k - £24k Annual
Retentions Adviser


Full Time

A bit about us

Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state of the art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do.

About the area you'll be working in

We provide a range of health insurance options which can give customers access to diagnosis, treatment and specialist support services. The benefits available to our customers include; access to Bupa-approved consultants, breakthrough treatment and drugs, our 24/7 Anytime HealthLine and cancer cover that comes with the Bupa cancer promise.

What you'll be doing

As a Renewals Adviser, you would be supporting existing customers through their policy renewal conversations. This is not a new business sales role, so your customers will already recognise the value Bupa can offer, allowing you to focus on delivering the right outcome and best level of healthcare for them and their families. This means engaging with customers, asking insightful questions and listening carefully to their specific needs. You'll experience:

* A comprehensive four-week classroom induction designed to give you the tools you need
* A shift system based on a 37.5-hour week. (Unlike many contact centres, you will only work one half shift Saturday per month, and you get time back during the week in exchange.)
* Ongoing opportunities to grow professionally and the potential to move into other areas of the business.

Who we're looking for?

You'll need exceptional interpersonal skills and a genuine desire to provide an exceptional service to every customer. You'll be resilient, driven by results and enjoy working as part of a team and individually. Flexibility and multi-tasking are handy skills a long with a love for speaking on the phone, as almost all of your day will be spent supporting customers. Confident using a PC is helpful as we have a range of tools and systems designed to aid you whilst you are talking on the 'phone.

In return you will be rewarded with excellent benefits - including 25 days holiday (plus Bank Holidays), free healthcare, an onsite gym and a subsidised restaurant and coffee shop. There's free parking and a free shuttle bus to Staines station. You'll also be supported in developing your skills with ongoing training and career opportunities.

What's it like to work here?

We want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best.

We're an inclusive organisation that celebrates diversity and welcomes everyone - all talents and backgrounds. Bupa strives to make sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age

Reference: 616803043

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