Technical Support

Posted on Jan 17, 2019 by Anonymous

Not Specified United Kingdom
Information Technology
Immediate Start
£18k - £20k Annual
Full-Time
I am currently recruiting for a company based near Burton on Trent who are rapidly growing and require someone who has a passion for technology to join their Support Helpdesk.

As a member of the Support Helpdesk team, you will be responsible for taking customer service calls and providing technical support with ongoing product testing and development.

Responsibilities to include:

• To provide 1st line technical support; answering support queries via phone and email and to support users remotely
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• To log all calls and to take ownership of user problems and be pro-active when dealing with user issues
• Respond to enquiries from users and help them resolve any problems
• Maintain a log of any software problems detected
• Support users in the use of the Software by providing necessary training and advice
• To notify relevant staff to arrange for external technical support where problems cannot be resolved in house
• Carry out daily/weekly/monthly checks on internal systems where necessary
• Help with producing monthly reports and adhoc reports when required
• Carry out in-house product testing

The successful candidate will be able to demonstrate/evidence the below:

• Qualifications in Information Technology at College level or above
• Excellent time management and organisational skills
• Previous Helpdesk experience in desirable but not essential
• Excellent telephone manner
• Hands on' approach and a willingness to learn
• Flexible, pro-active approach
• Strong verbal and written communication skills
• Able to take initiative and solve problems
• Works well under pressure
• Enthusiastic and driven, and detail orientated
• Team player
• A good working knowledge of the most common, Windows, Apple, IOS and Android Operating systems
• Working knowledge of Microsoft Office based products

This is a full time, permanent role, offering a starting salary of £18,000 - £20,000.

To find out more information, or to apply for the role, please email or telephone on (phone number removed)

Reference: 615559317

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