3rd Line Support, Infrastructure Engineer, MSP, VMWare, Network

Posted on Jan 22, 2019 by Anonymous

Swindon, Swindon United Kingdom
Information Technology
Immediate Start
£30k - £40k Annual
Full-Time
3rd Line Senior Technical Support Analyst

Salary: £30,000 - £40,000 per annum

Job Type: Permanent

Job Sector: IT Support & Consultancy

Job Description:
Enthusiastic and customer focused 3rd Line Senior Technical Support Analyst required for a growing outsourced I.T. solution provider in Wiltshire. This is a varied role involving pre-sales research, consulting, implementation and ongoing technical support on a wide range of technologies to our managed SME clients. Candidates must be flexible to suit the needs of our customers, have good communication skills, be self-motivated and well organised. The ability to liaise with end users and colleagues at all levels in a confident and professional manner is essential.

The Candidate:

•Minimum of 5 years' experience in an I.T. support role
•A well-presented customer focused individual with strong communication skills
•Good understanding of a service management environment (ITIL)
•A team player prepared to work at all levels
•Flexible approach to working hours due to demanding business environment

Essential Technical Skills:

•Excellent knowledge of Microsoft Windows Server including virtualisation
•Good knowledge of Network technologies (VLANs, Routing, QoS, MPLS, Firewalls)
•Good Knowledge of Microsoft server products (Exchange)
•Good Knowledge of Cloud Services (IaaS, SaaS, Office365, Azure)

Desired Skills:

•Cisco router and firewall implementation, configuration and support
•HP Procurve switch implementation, configuration and support
•Thin Client technologies (RDS)
•Microsoft Hyper-V & Clustering
•VMware Virtualisation
•Datto & Veeam Backup products
•McAfee & Sophos Security products
•HP servers, storage and networking
•Azure Backup, DR and IaaS

In return, we will offer you:
•The chance to integrate yourself into a successful and forward thinking company
•Salary £30-40k per annum
•Excellent working conditions and facilities
•Comprehensive on-going training and development
•Health insurance

Full driving licence essential - travel may be required

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy.

People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas

Reference: 615559298

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