Posted on Jan 19, 2019 by Anonymous
The primary role of a Technical Consultant is to support the clients project team and clients through the process of installing the clients software at their desired location. You are expected to develop and display excellent technical and non-technically communication skills (both written and verbal). As you will be involved in external projects, exemplary client facing skills are also required. This work includes liaising with the client and internal project team members at all levels and stages of a project, to develop a good working relationship with the client and to be responsible for effective and timely communication with both the client and your colleagues. You must be able to gain experience from the projects you are assigned as the training will be a mixture of in house, and a self-help basis through referral to a manual or internet website. You will assume responsibility for the delivery of any project tasks allocated to you. You are expected to display the highest level of professional standards at all times when dealing with clients.
The primary role of a Technical Consultant is the installation of new software and the second line support of existing software.
As a Technical Consultant you will assist in all stages of the installation of the clients software, including, but not limited to:
Installation and configuration of the software
Production/updating of Training/User/Technical documentation
Installation tasks and projects may be directly for a client or as part of an internal project.
The above activities are all part of a project implementation and you may carry out or assist with one or more of these activities for any number of clients/projects (internal and external), as well as technical troubleshooting.
Working at my client means that you are routinely exposed to a wide array of technologies. My client is an IT solutions supplier; customers may therefore reasonably expect members of the team to have a certain level of working knowledge of IT systems. Furthermore, having this knowledge helps you to distinguish between technology, people and process issues. You are expected to build on your existing knowledge, particularly where it is required directly on a given project.
Key Attributes & Skills
As a member of the team we hugely value your ability to communicate externally and internally at all levels, fluently and consistently.
As a business unit we have adopted core personal behaviours as values that we expect of ourselves and that we would want those we work with to have. These are someone who is:
a Team Player
We expect those new to the business to also adopt these characteristics, and your selection process will have included an assessment of your potential to match these behaviours. On-going assessment against these behaviours will be part of your performance reviews.
In addition, we value problem-solving, attention to detail, and efficient and conscientious record-keeping capabilities.
Technical attributes expected for the role include proficiency in Microsoft Windows, Microsoft Office, E-Mail, Web Browsing and the internal system (Training will be provided) ; used primarily in your role for recording actuals and logging support calls.
Experience of the full project lifecycle is essential to be truly successful in the role, development will be provided should areas require improvement.
Desirable technology experience include, but not limited to:
Microsoft ecosystem (Windows Server/Client/IIS/ SQLServer/ RemoteApp/Active Directory etc)
Server load and performance testing
Highly available systems
Nigel Frank International