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2nd Line Support Engineer

Posted on Jan 15, 2019 by Anonymous

Sheffield, Yorkshire United Kingdom
Information Technology
Immediate Start
£20k - £25k Annual
Full-Time
An award winning IT support company in Sheffield are searching for their next 2nd Line IT Engineer to join their friendly expanding team.
Duties include:
• Managing technical requests, prioritising and dealing with them effectively
• Conducting site visits
• Monitoring, maintaining and remotely supporting clients' systems
• Fixing issues swiftly whilst causing minimum disruption to your clients
• Working to targets and meeting service level agreements
• Building relationships with your clients
• Planning and implementing ongoing projects, alongside the installation team and project team
• Proactively identifying opportunities to improve your clients' IT systems, specifying the appropriate technologies and giving our solutions team the necessary information to quote for the client
• Ensuring that documentation on client systems and any work done on them is accurate and up to date
• Completing timesheets and updating time entries on tickets
• Completing IT reviews on client systems to offer recommendations and highlight areas for concern
• Providing a superb service to make sure our clients feel supported and cared for.
Skills/experience required:
Windows Client Operating Systems (XP to 10)
• Networking (hardware and software) on Windows Server 2003 to 2012 R2, and SBS 2008 to 2011
• Mac OS X
• Office (Apply online only) & Office 365
• Exchange (Apply online only) & Exchange Online
• Internet and email (including VPNs, DNS, IP, routers and firewalls)
• Active Directory configuration and administration experience
• Wireless Networking
• Backup Software
• Antivirus & Antispam software Qualifications such as MCP/MCSA/MCSE/MCTS/MCITP are also desirable
In return you will be offered a competitive salary, a modern friendly working environment, free parking, private healthcare, pension scheme and 21 days holiday plus statutory days rising to 25 with service

Reference: 615175437

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