Posted on Jan 17, 2019 by Anonymous
Our client is looking for someone to take over the role of Care Coordinator within the Wakefield area. The right candidate must have previous experience as a Care Coordinator and will have excellent time management skills
OWN CAR is essential- whilst the job is primarily office based, there will be some travelling involved to carry out training and assessments
1. To promote a high quality service which promotes independence and choice to our service users enabling them to reach the optimum level of independence whilst living in their own home.
2. To manage and provide relevant support to the care staff team.
MAIN TASKS AND RESPONSIBILITIES
To liaise with the Care Quality Commission in accordance with the requirements of Care Standards as directed by the Branch Manager.
Monitor and Review the practices, processes and systems within the service.
Assist the Branch Manager to ensure all service documentation meets the quality objectives of the Company.
Participation in the out of office hours on call "back up" service as required on a rota basis.
Manage the day to day operation of the Branch.
Monitor the quality of the Service as directed by quality monitoring systems.
Ensure home and office files are completed and up to date, documenting any changes as necessary.
Ensure new files are set up with all the relevant documentation prior to the of a new service.
Attend Service User reviews as required.
Complete care rotas for staff and service users ensuring that all daily carepackages are covered on a weekly basis.
Ensure all Service Users receive a weekly rota with names and times when will be covering their calls.
Notify Service Users of any changes to their weekly rota.
POLICIES AND PROCEDURES
Ensure all Health and Safety procedures are implemented, monitored and reviewed as appropriate.
Ensure that the Company Policies and Procedures are adhered to taking appropriate action as necessary.
Ensure all staff recruitment and selection, poor performance, sickness, absence and conduct issues are adhered to consistently and effectively, according to the Company's Policies and Procedures.
Ensure all disciplinary and grievance issues are dealt with promptly and in accordancewith the Company's policy and procedure. Carry out investigations and participate in hearings as required.
To support the Business / Branch Manager in the recruitment and selection of domicillary care staff.
Liaise with the staff team, raising awareness of new procedures, training
requirements and the development of Services.
Ensure all newly recruited care staff complete their induction training, ensuring competencies of all relevant paperwork.
To liaise with the Business / Branch Manager on all aspects of the service including care packages and staffing issues.
Conduct regular supervision sessions with care workers, completing relevant documentation and addressing matters arising appropriately.
To assist the Business / Branch Manager to produce business plans as required for consideration by the Director of Care Services.
Assist the Business / Branch Manager to ensure that Social Services care package agreements are in place prior to the commencement of the package.
To assist the Business / Branch Manager in ensuring contracts and funding arrangements are in place prior to the commencement of the package.
In the absence of the Business / Branch Manager authorise annual leave and/or sick leave prior to sending to Head Office.
To assist the Business / Branch Manager in writing reports as and when required and to attend Service User reviews.
To liaise with the service user, their families, social workers, GPs, CPNs, District Nurses and other key people regarding any care packages, ensuring their awareness is raised to any change of circumstance and/or to the initial assessments/care packages.
Report any concerns to the Business / Branch Manager regarding Health and Safety at work.
Todeal promptly and appropriately with any complaints received.
To participate in any managers/staff meetings putting items forward for the agenda
To ensure that all staff are trained to the standards required and competent to provide the quality care required by individual service users.
To complete the induction process for all care staff - arranging shadow shifts, monitoring visits etc.
Ensure all relevant updates are carried out in line with CQC standards and recommendations
City & County Healthcare Group
City & County Healthcare Group