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Retail Services - Vice President Program Manager

Posted on Jan 22, 2019 by Citi

Elk Grove Village, IL 60007
Senior Appointments
Immediate Start
Annual Salary
Full-Time
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.. Citis Mission and Value Propositionexplains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients and the publics trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.. Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.. Overview. The Vice President Program Management will collaborate with Partner Management peers and cross-functional teams to support key aspects of Partner Management across multiple partners within Citi Retail Services Specialty Partner Groups.. This individual will assist with identifying opportunities to standardize, streamline, and optimize best practices across all portfolios to create greater efficiencies and controllership, as well as manage cross-partner projects and initiatives. The role will report to the SVP Program Management and will be located in Elk Grove Village, Illinois.. Key Responsibilities. Manage key aspects of Partner Management across multiple SPG partnerships, including:. Managers Control Assessment (MCA) and governance. Oversight of CAP management and resolution. Pricing Committee governance and promo/pricing set-up. Fraud mitigation strategies (in partnership with Fraud team). Partner settlement. Commercial tax exception management. Common partner reporting. Dealer/partner onboarding. Call/complaint monitoring. Issue identification and resolution. Assist SVP Program Management with identifying ways to streamline, standardize, and optimize processes across partners to create greater efficiencies and controllership. Manage cross-partner projects and initiatives. Implement best practices across partnerships. Assist with portfolio management and business development related responsibilities as needed. Qualifications. Bachelor's degree in Business, Marketing, or Finance. 6+ years of experience in relationship management, marketing, compliance, finance, product or project management with a preference for partner facing experience. Private label credit or bankcard industry experience preferred. Strong attention to detail and organizational skills. Strong interpersonal skills with a collaborative, team focus. Ability to work independently, with strong follow-through. Solution-oriented mindset ability to identify ways to streamline, standardize, and improve processes. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that's right for you.

Reference: 614624738