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Customer and Product Support Engineer

Posted on Jan 21, 2019 by Rednal Recruitment LTD

Stoke Gifford, Gloucestershire United Kingdom
Immediate Start
£32k - £39k Annual
Our client designs and manufactures specialist Electro Mechanical equipment supplying to the Aerospace industry. We are currently seeking a Customer and Product Support Engineer.

This is a broad role supporting both the in-house manufacture of products and carring out customer facing Service, Build and Commissioning work at customer sites,

Key responsibilities of the role will include:
1. Build and configuration of systems for customer use at customer sites
2. Preparation and QA inspection of products prior to shipping
3. Supporting the sales function and communicating company capabilities at exhibitions and customer sites
4. Carrying out Field Service Engineering activities. Providing Field Service training to employees and customers
5. Support development of operator and maintenance manuals
6. Electromechanical assembly and repair
7. Repairs and overhaul of equipment at customer sites globally and at Bristol

Key qualifications and demonstrated experience
1. Confident, articulate and experienced in working at pace in a highly dynamic and fast moving business environment
2. Engineering degree or diploma qualified with at least 4 years' experience in service engineering.
3. Engineering background education
4. Strong oral and written communication skills and enjoys interacting with customers
5. A good understanding of technical drawings, and ability to identify materials and assembly methods
6. Proven capability to operate and maintain mechatronic systems
7. Drive for results - self-starter, dynamic and results-driven; able to handle a complex workload and overcome obstacles in a pressurized environment
8. Experience of working in a hi-tec engineering or manufacturing company
9. This post requires travel to customer sites. A driving license and current UK Passport are required

Desirable skills and knowledge
1. High level of proficiency in MS Office, image and video editing
2. Experience of using CAD
3. Have experience with electromechanical systems and developing training materials, manuals and repair guides
4. Experience in delivering training to operators with a wide range of abilities

For more information please apply with CV or contact JIm Lander at Rednal Recruitment Ltd

Reference: 614440618